Privacy Policy

Effective Date: 01/01/2022
Venue Name: Riddling Rack
Address: 131 High St, Newton le Willows. WA12 9SL
Contact Email: enquiries@theriddlingrack.co.uk
Data Controller: Riddling Rack (referred to as "we", "us", "our")

1. Introduction

At riddling Rack, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our venue, use our website, attend events, or interact with us in any other way.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

We may collect and process the following types of personal data:

Information you provide to us:

Name
Email address
Phone number
Date of birth (for age verification, if applicable)
Billing and payment information
Marketing preferences
Any other information you voluntarily provide (e.g. enquiries, feedback)

Information we collect automatically:

IP address
Browser type and version
Device type
Website usage data via cookies (see our [Cookie Policy])
Location data (if permitted)

Information from third parties:

Ticketing platforms
Social media platforms
Marketing partners (where consent has been given)

3. How We Use Your Information

We use your personal data for the following purposes:

To process bookings and payments
To communicate with you about your reservations or events
To provide customer support
To send marketing communications (only with your consent)
To improve our website and services
To comply with legal obligations (e.g. health & safety, licensing laws)
For security and fraud prevention

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Consent – e.g., when you sign up for our newsletter
Contract – e.g., when you make a booking or purchase
Legal obligation – e.g., for tax or licensing compliance
Legitimate interests – e.g., improving our services, ensuring venue security

5. Who We Share Your Data With

We only share your data with trusted third parties when necessary, including:

Payment processors (e.g. Stripe, Square)
Ticketing platforms
Email marketing platforms (e.g. Mailchimp)
Web hosting and analytics providers
Legal and regulatory authorities (when required by law)

We ensure all third parties handle your data securely and in compliance with applicable data protection laws.

6. Data Retention

We keep your personal data only as long as necessary for the purposes outlined in this policy, including:

Booking and transactional data – up to 7 years (for accounting and legal purposes)
Marketing data – until you unsubscribe or withdraw consent
Website analytics – typically up to 26 months

7. Your Rights

You have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your data ("right to be forgotten")
Object to or restrict certain types of processing
Withdraw consent at any time (where processing is based on consent)
Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us

8. Data Security

We use appropriate technical and organisational measures to protect your data, including encryption, secure servers, and access controls.

9. Cookies

We use cookies on our website to improve user experience, analyse traffic, and personalise content.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review it regularly.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us